Updated 6 September 2020
Be prepared for delays
Our fulfilment times are still longer than usual, and they may continue to increase until things get back to normal, (which they will). The entire industry is grappling with challenges and we’re seeing delays in our supply chain, including distributors and shipping carriers.
Please bear with us during this strange and difficult time.
As you can appreciate, everything has kind of slowed down all over the world right now. It is important that everyone keeps safe, and that includes our partners in warehouses around the world and delivery staff.
All our items are in stock, but we are incredibly busy with orders, and at the moment you can expect a delay of up to 3 weeks for your item to arrive.
We hope you understand, and we hope you still place your order with us. It’s best to order as soon as possible, so we can start the ball rolling, and get your item shipped to you as soon as possible. You will get your order, you may have to wait a little longer than usual, that’s all.
**Update 14 July 2020** – although we supply tracking information with all our orders, it appears that the tracking information isn’t updating for some orders. If you have received an email with tracking information, you can rest assured that your order has been dispatched and is on it’s way to you. We are still experiencing delays in both the supply chain and postage system. Please bear with us.
Also, if you have ordered more than one item, they may arrive separately and at different times.
If you have any questions, please contact us here.
** Update 6 September 20202 ** – Delays are still happening at the moment, unfortunately. We are also still experiencing delays in the tracking information being updated. Both these problems are out of our control. Please be aware before you make a purchase from us that you can expect to wait up to 31 days for your item to arrive. Items are getting delivered, but at a much slower rate as we’d like. Please accept our apologies for the delays that are currently affecting the delivery of your item(s).